For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
a. if the products are faulty or not as described on our Site; or
b. if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
c. In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
d. For products not delivered, you will receive a full refund if you cancel the order ;
. if you paid by cash on delivery, we will issue a refund to your wallet
if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
a. if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer center;
b. if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer center and inspected by our team; or
c. if you have cancelled your order before shipping, an automated refund will be provided back to you.
a. vynaf.com warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product. On selected products and in instances where we are considered the seller, a twelve (12) months warranty will be provided for the eligible items purchased for all the buyers within QATAR.
b. Warranty repairs will be carried out by authorized service centers. In instances where products are bought through a seller that is not us, the terms of the respective seller’s o warranty will apply.
c. The original invoice is required to verify the serial number and validate the warranty period to benefit from warranty services.
d. The warranty repair period is twenty-one (21) working days for the units covered under the warranty from the date of picking the product from the customer until dispatched.
e. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
f. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer.
g. If your item can't be repaired but is still under the manufacturer's warranty, we will issue a replacement (from the same seller) or, if a replacement isn't available, you will be refunded in full.
h. To avail of warranty services if a defect occurs in your product within the valid warranty period, you can raise the request through your email@example.com or vynaf account. vynaf warranty team shall contact you within 24 hours for claim validation and troubleshooting followed by pictures of the product from all angles along with IMEI/Serial number.