RETURN

  1. The table below sets out our return policy with respect to certain product categories:
    ReturnReturn (Possibility)Return Condition

    You have received a wrong product;

    You have received a product that is not as described on the Site; or You have received a damaged product.

    Yes

    For refurbished products, you must return the product within three (3) days of Invoice

    Product is unused, in original unbroken packaging and includes all tags.

    For electronics, open products will be accepted if different from description or picture displayed.

    You have changed your mind

    Only in certain conditions.

    You have a right to return a product within seven (7) days of Invoice

    For refurbished products, you must return the product within three (3) days of Invoice.

    Fashion. open packaging accepted if the product(s) still has the original tags

    All other Categories. Only unbroken original packages including all accessories.


  1. Non-returnable Products.
     You do not have a right to return, replace or exchange products in respect of:
      • products that are classified as hazardous materials or use flammable liquids or gases;
      • products that have been used or damaged by you or are not in the same condition as you received them;
      • any consumable product which has been used or installed;
      • products with tampered or missing serial numbers;
      • products that fall under specific categories, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
      • In invoice not indicated warranty period or Returned without original invoice
      • Product  which not satisfying manufacturer warranty policy 

1.             

       Contacting Us for  Return. You can us through return option in website or you may contact us through email, or live chat on the Site.

 

      Your Refund: For delivered products, we will refund to you the product  amount (excluding the amount paid for the original shipping fees) in full plus the  cost of return:

a.      if the products are faulty or not as described on our Site; or

b.      if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

c.       In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.

d.      For products not delivered, you will receive a full refund if you cancel the order ;

 

1.           Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:

 .                      if you paid by cash on delivery, we will issue a refund to your wallet

                    if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

 

2.         Refund Timescale. Your refund will be initiated once your product is received back in our customer center and inspected by our team, and the final refund will be received by you as follows:

a.      if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer  center;

b.      if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer  center and inspected by our team; or

c.       if you have cancelled your order before shipping, an automated refund will be provided back to you.

 

 

WARRANTY POLICY

a.      vynaf.com warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product. On selected products and in instances where we are considered the seller, a twelve (12) months warranty will be provided for the eligible items purchased for all the buyers within QATAR.

b.      Warranty repairs will be carried out by authorized service centers. In instances where products are bought through a seller that is not us, the terms of the respective seller’s o warranty will apply.

c.       The original invoice is required to verify the serial number and validate the warranty period to benefit from warranty services.

d.      The warranty repair period is twenty-one (21) working days for the units covered under the warranty from the date of picking the product from the customer until dispatched.

e.      Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

f.        Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer.

g.      If your item can't be repaired but is still under the manufacturer's warranty, we will issue a replacement (from the same seller) or, if a replacement isn't available, you will be refunded in full.

h.      To avail of warranty services if a defect occurs in your product within the valid warranty period, you can raise the request through your support@vynaf.com or vynaf account. vynaf warranty team shall contact you within 24 hours for claim validation and troubleshooting followed by pictures of the product from all angles along with IMEI/Serial number.